Here are the answers to some of the most commonly asked questions.
YES! The Hound takes its job very seriously. Your password information is encrypted and safely stored, and is only accessible to the authenticated user.
No. Thanks to the encryption technology, you can rest assured knowing that your passwords and other security fields stay private even to our maintenance staff.
The short answer is no, a smartphone is not a requirement in using our service. However, any device (mobile or landline) that can receive phone calls or text messages will let you take advantage of our enhanced security (2FA) [hyperlink] feature available at no additional cost to the user.
For the time being, we provide our users with the basic version with limited features [hyperlink] that is absolutely free.
We’re sorry to see you go, but you can contact us [hyperlink] and simply indicate that you wish to delete your account. Your request will be processed within 2-3 business days and the deletion will not be reversible.
Master username and master password are required to log in to Password Hound.
Each entry contains a website/service name, and several essential information like username and password required for you to sign in to that website. The basic plan (free version) allows you to add up to X entries per month with a total of Y entries under a single Password Hound account.
You can hover the mouse on each button to see what the button does. To learn more about the purpose of each button, please click on the little link ‘What do these buttons do?’ located on the right side of Actions.
You can mark each entry active or inactive for purpose of filtering the search results as well as efficiently managing your online accounts. For example, if you recently closed one of your banking accounts but still wish to keep that site’s login and security information in hand, you can mark the relevant entry as ‘inactive’ by unchecking the Active box under View/Edit Entry menu, or simply toggle the green deactivate switch [picture] in the home screen. This way, the entry will not be deleted but filtered out when you narrow down your search to active entries.
Under each entry, you can choose to add extra security fields for storing sensitive information other than the password that may be required or useful for logging into the specific website (e.g., security questions/ answers for accessing your favorite bank site – what’s the name of your 2nd grade teacher?). These security fields are encrypted just like your passwords. The basic plan (free version) allows you to add up to X security fields under every entry.
Two-Factor Authentication (2FA) is an optional, but strongly recommended enhanced security feature you can enjoy at no extra cost. Once 2FA is enabled, each time you log into Password Hound you’ll be asked to enter a token (usually a 6-digit numeric code) received on your registered device.
To enable 2FA setting on your account, you can either provide your phone number to receive a security token via voice or text message, or download a token generator such as Google Authenticator (QR code available on our 2FA setup page) on your smartphone and receive your token on the app.
Yes. Click on your Profile, and under your Login Details, you can update your Master Username and/or Master Password.
Go to your Profile, click Other Details, and select a different time interval under Session timeout.
No worries. Under Log In, click on Forgot username and/or password? [link] and enter the email used to sign up to receive a master password reset link.